Can you come out today in Hertford?
Often the same day, especially if you get in touch in the morning, and usually within a working day or two. Our engineers work out of the St Albans office.

When the Freeview picture goes in Hertford, the fault is usually one part between the aerial and the TV. We find it with a signal meter, tell you what it is, and fix it, usually in one visit from our St Albans office.
Lost channels and pixelation, often old cable in the town's older houses. Traced on the meter and fixed.
Most Hertford homes take Freeview from Crystal Palace. When a picture fails, we measure signal strength and quality at the TV, at the amplifier and at the aerial, so we replace the part that has failed and nothing else.
Advice over the phone or WhatsApp is free, and we give you an accurate guide price before we start. A photo of the roof often tells us what to bring.
Nearly every Hertford call-out is one of these. Each has a clear fix once the meter has found it.

Usually a dead amplifier power unit, a cable cut during building work or a TV aerial that has come loose. We test each in turn.
Blocky, frozen pictures mean the signal is borderline. Water in a joint, a perished cable or a twisted aerial are the usual causes.
When one group of channels vanishes, the aerial is usually a few degrees off Crystal Palace or a filter is blocking it. A realign on the meter sorts it.
Snapped elements, a bent pole or a cracked connection box. Small damage can be repaired; a badly broken TV aerial is replaced on a sound fixing.
A single bad socket, a crushed cable or a cheap splitter. We meter every outlet and fix the one that fails.
Weather-related faults come from a moving aerial or a wet connector. We tighten, re-seal or replace so it stays fixed.
Parts of Bengeo and Hertford Heath get Sandy Heath more cleanly. We test both. After a storm we prioritise anything hanging loose over Hertford pavements and gardens, then come back to finish the job properly.
In Hertford we test Crystal Palace and Sandy Heath on the meter before choosing the aerial and aim, because some streets do better on one and some on the other.
Sometimes nothing is broken, the aerial has just been turned by the wind. A realign on the meter and a tighter fixing put it right.
If a TV aerial or cable is dangling, keep people and cars clear and call us. We make it safe as quickly as we can reach you.
Storm damage is often covered. We send dated photos and a short report so you can make the claim.
Before blaming the aerial, it helps to know how signal reaches Hertford.
Most of the town takes Crystal Palace to the south.
Parts of Bengeo and Hertford Heath get Sandy Heath more cleanly. We test both.
Fore Street, Castle Street, Mill Bridge and Old Cross are a conservation area. Aerials go in lofts or on the back.
Hertford sits where several rivers meet. Low-lying homes can see a weaker signal.
We cover every SG13, SG14 postcode, from the old town to the newer Hertford estates.
Listed buildings and the conservation area. Discreet aerials and hidden dishes.
Homes on the hill to the north. Sandy Heath or Crystal Palace after a meter check.
Estate housing. Aerial replacements and re-cables.
A village on higher ground. Aerials aimed on the meter.
Rural villages. Starlink, Freesat and taller masts.
A small village west of town. Discreet aerials and dish moves.
We will always tell you honestly which makes more sense on your Hertford roof.
A new cable, connector, bracket or booster fixes most faults, and costs far less than a new TV aerial.
Aerials over fifteen years old, with corroded elements or a cracked box, are often better replaced than patched.
Some older aerials were made for a different transmitter group. If yours cannot pick up Crystal Palace properly, we will say so.
A tired chimney or rusted bracket can be the real problem. We move the aerial to a sound fixing rather than refit it in the same place.
What people in Hertford ask when the picture goes.
Often the same day, especially if you get in touch in the morning, and usually within a working day or two. Our engineers work out of the St Albans office.
If every TV in the house has the same problem, the aerial, main cable or booster is the likely cause. If only one TV is affected, it is usually that room's cable, socket or the TV's tuning.
In Hertford the answer is usually Crystal Palace, with Sandy Heath on some higher ground. We check the signal at your roof and aim at whichever gives the steadiest picture.
Do not try to reach it yourself. Message us a photo from the ground, and we will make it safe and then put it back up properly. Home insurance often covers storm damage.
No. A broken bracket, pole or cable is simply replaced. We only fit a new TV aerial when the aerial itself is damaged beyond repair, and we show you why.
There is a call-out charge for a visit. Talking it through by phone or WhatsApp costs nothing, and we give you an accurate guide price before starting.
Of course. Whoever put it up, we test it, keep what is still sound and change only the parts that have failed.
Yes. Letting agents and landlords book us for rented houses and shared systems. We sort out access with the tenant and send a brief report afterwards.
Call 01727 881823 or send a WhatsApp with your postcode, what the TV is showing and a photo of the aerial if you can. We will offer a time, often the same day.
Send your postcode, what the screen says and a photo of the roof if you have one. Advice is free, and the guide price comes before any work.
Welwyn Garden City, Hoddesdon, Hatfield, Cheshunt, Stevenage, Bishop's Stortford